Shipping Information
Thank you for shopping with Xerovian. We're committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days.
- Orders are processed Monday to Friday, excluding public holidays.
- Once your order has been shipped, you'll receive a confirmation email with tracking information.
Estimated Delivery Times
We currently ship to Canada.
Canada: 7–15 business days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or courier delays.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number so you can monitor your shipment from dispatch to delivery.
Shipping Costs
Shipping costs are calculated at checkout. Any available free shipping promotions will be clearly displayed before you complete your purchase.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery time, please contact our support team by clicking the chat icon in the bottom-right corner of the page. We'll be happy to assist you in tracking your order.
Questions?
If you have any questions about shipping or your order, simply click the chat icon in the bottom-right corner of your screen. Our support team is here to help.